Shipping Information

Order Processing Time

We take pride in preparing your instrument-building tools with the same care you bring to your craft. All orders are processed within 1-2 business days from the time they are placed.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

• Carrier: DHL or FedEx

• Delivery Time: 10-15 business days after shipment

• Recommended for time-sensitive projects

Free Shipping

• Available on orders over $50

• Carrier: EMS

• Delivery Time: 15-25 business days after shipment

International Shipping

We proudly serve the global community of luthiers and instrument craftsmen. Please note that we are unable to ship to some Asian countries and remote regions. Customs duties and taxes are the responsibility of the customer.

Returns & Exchanges Policy

At StewMac Shop, we understand that precision instrument building requires tools that meet your exacting standards. Just as you approach your craft with care and attention to detail, we approach your satisfaction with the same level of dedication.

Our Return Commitment

We stand behind every tool, component, and supply we sell. If you’re not completely satisfied with your purchase, you can return most items within 15 days of receiving your order for a full refund or exchange.

Return & Exchange Process

Step 1: Initiate Your Return Request

Contact our customer support team within 15 days of receiving your order. Our team—comprised of experienced luthiers and instrument repair specialists—understands your needs and will guide you through the process.

Email Template:

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Dear StewMac Shop Support Team,

I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [List product names and quantities] Reason for Return: [Please describe the issue or reason for return] Preferred Resolution: [Refund / Exchange for (specific product)]
Please provide instructions for returning the item(s).

Thank you,
[Your Full Name] [Your Email Address]

Step 2: Receive Return Authorization

Within 1-2 business days, our support team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Please do not ship items back without this authorization.

Step 3: Package and Ship Your Return

Carefully package the items in their original packaging with all included materials. Include a copy of your order confirmation or the RMA form.

Ship to:
StewMac Shop Returns
12245 West 71st Place
Arvada, US 80004
RMA #: [Your assigned RMA number]

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Step 4: Return Processing

Once we receive your return, our workshop team will inspect the items within 3-5 business days. We’ll then process your refund or exchange according to your preference.

Refund Information

Refund Timeline:

  • Credit Card/PayPal Refunds: 5-10 business days after return approval (processing time depends on your financial institution)
  • Refunds are issued to the original payment method used for purchase

Shipping Costs:

  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective product

Exchange Information

For exchanges, we’ll ship your replacement item once we receive and inspect your return. Standard shipping rates apply for exchange shipments.

Non-Returnable Items

Due to the specialized nature of our products and hygiene considerations, the following items cannot be returned unless defective:

  • Buffing compounds and finishing materials (opened containers)
  • Electronic components (capacitors, pickups) once removed from original packaging
  • Cutting tools and blades that show signs of use
  • Apparel (for hygiene reasons, unless defective)
  • Custom-cut or special order items
  • Software or digital products (once accessed or downloaded)

Defective or Incorrect Items

If you receive a defective item or incorrect product, please contact us immediately. We’ll cover all return shipping costs and expedite your replacement at no charge.

International Returns

For our global community of instrument craftsmen outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs duties and taxes are non-refundable
  • Please note that we cannot accept returns to some Asian countries and remote regions

Need Assistance?

Our customer support team—experienced luthiers and instrument repair specialists—is here to help with any shipping, return, or exchange questions.

Email: [email protected]

Address: StewMac Shop, 12245 West 71st Place, Arvada, US 80004

We typically respond within 1-2 business days.

Note: This shipping and returns policy applies to purchases made directly through guitartoolstore.com. For purchases through authorized dealers or distributors, please contact them directly for their policies.