FAQ

We specialize in premium luthier tools, components, and supplies for instrument building and repair. Our product range includes acoustic guitars, archtop guitars, banjos, bass guitars, hardware parts, pickups, amplifiers, bending sides, Bigsby vibrato tailpieces, binding, bridges, cabinet hardware, capacitors, and professional apparel for instrument craftsmen.

Our products cater to both professional repair technicians and dedicated hobbyists. We offer tools ranging from basic maintenance kits to specialized professional-grade equipment. Whether you’re building your first instrument or running a professional repair shop, you’ll find appropriate tools in our collection.

Yes! We organize our tools by instrument categories including acoustic guitar, archtop guitar, banjo, bass, and more. You can also browse by component type such as pickups, bridges, tailpieces, and hardware parts to find exactly what you need for your specific project.

All orders are processed within 1-2 business days from our facility located at 12245 West 71st Place, Arvada, Colorado 80004, USA.

We offer two main shipping options:

Standard Shipping – $12.95
Uses premium carriers (DHL or FedEx) with delivery within 10-15 days after shipment. Recommended for time-sensitive projects and professional repair work.

Free Shipping
Available for orders totaling $50 or more, shipped via EMS with delivery within 15-25 days after shipment. Perfect for planned projects where you can wait longer to save on shipping costs.

We ship worldwide to serve the global community of instrument builders and repair technicians. However, due to logistical constraints, we’re currently unable to deliver to some Asian countries and certain remote regions. During checkout, our system will automatically verify if we can ship to your location.

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey from our workshop directly to yours through our reputable carrier partners.

We accept returns within 15 days of receiving your order. Please ensure items are in original condition with all packaging intact. For detailed instructions on initiating a return, please contact our customer support team.

We take great care in packaging your precision tools to ensure they arrive safely. However, if you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damage. We’ll promptly arrange for a replacement or refund.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your financial data is safe with us.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and expedite future purchases.

Our team includes experienced luthiers and instrument repair specialists who understand our products thoroughly. If you have technical questions about tool usage or need project advice, don’t hesitate to contact our expert support team.

Our expert customer support team is available to assist you at [email protected]. We’re committed to helping you with any questions about delivery to your specific location or any other concerns you may have.